FIRST STATE BANK AND TRUST
Job Title: Teller Trainee
Reports To: Teller Supervisor or Retail Services Supervisor
FLSA Status: Non-Exempt
Develop expertise in conducting financial transactions between customers and the bank, handling routine customer inquiries and problems, and maintaining favorable customer/employee relations by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Learns to follow customer service procedures to ensure they are met to the highest standard consistently by providing professional, pleasant greetings, making eye contact, smiling and addressing the customer by name.
Observe, participate in, and comprehend the initial equipment training, explanation of transaction processing, transaction procedures and customer service techniques as illustrated by the Teller Supervisor or designated trainer.
Develop expertise in receiving and processing checking and savings transactions; mortgage, commercial and consumer loan payments. Note and verify significant information as required by bank policy and procedures. Follow bank procedures when performing transactions as required (endorsement of checks, verify signature, verify no stop payment, etc.).
Develop ability to answer routine questions regarding bank transactions, services and procedures while maintaining good customer relations at all times. Exercise discretion, judgment and initiative regarding transaction problems and inquiries. Demonstrate ability to discuss routine problems pertaining to savings and checking transactions or bank services. Be able to direct customer to appropriate employees for answers to special or complex problems and inquiries. Refer difficult problems to Teller Supervisor or Lead Teller.
Develop expertise in preparing and receiving payments, issuing cashierís checks and money orders, redeeming savings bonds; and selling and advising customers on promotional items and services.
Show knowledge of acceptable cash drawer limits as stated in bank policy. Maintain adequate working funds. Verify and balance assigned cash drawer daily with an acceptable level of cash variances keeping balance below the maximum level.
Learn to total and balance all checks, deposit/withdrawal slips, cash tickets, and other records of bank transactions according to established procedures; locate and reconcile any transaction errors, including those referred to them because of their complexity or difficulty, with appropriate personnel.
Learn prompt, efficient and courteous service in granting access to safe deposit boxes by providing professional, pleasant greetings, making eye contact, smiling and addressing the customer by name.
Learn to verify access authority against safe deposit contract for each access request, exercising prescribed controls.
Learn to accept and process payments for safe deposit boxes.
Take in and dispense various denominations of coin and currency.
Receive and process incoming mail transactions per bank procedures.
Learn other duties in order to facilitate day-to-day operations of other personnel in the department.
Develop knowledge of bank products and services. Develop knowledge of regulatory compliance.
Work to develop sales skills to achieve monthly sales goals that you will be assigned after completing the first 90 days of employment.
Learn to conduct effective checking sales presentations that result in an appropriate account recommendation and ask for the customerís business. Learn to make professional referrals to a Customer Service Representative for the account opening.
Learn to hand out Tell-A-Friend coupons with an enthusiastic explanation with each customer transaction.
Assist with Thank You Gift displays.
Must experience consistently accurate cash balancing.
NON-ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.
Maintain confidentiality of customer account information at all times.
Perform duties of Teller Trainee at any given location as may be required.
There are no supervisory responsibilities in this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); six months to one year work experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
OTHER SKILLS AND ABILITIES
Must have the ability to operate the following equipment: telephone, 10-key calculator, typewriter, scanner, personal computer and printer, copy machine, shredder, check encoder, coin counter, currency counter, cash advance machine, ATM, ATM/debit card re-pin machine, laminator, and fax machine.
Must have the ability to operate the following software programs: Jack Henry 20/20, Vertex and Vertex Item Capture, Synergy, 4Sight, Word, Excel, Adobe, Microsoft Office, and various other software programs as required.
KEY CONTACTS--Internal and External
Has daily contact with other Tellers and Customer Service Representatives.
Has moderate contact with Lending and other bank departments regarding customer transactions or bank services.
Has daily contact with bank customers, their personal representatives, accountants, attorneys, etc., regarding transactions and in responding to inquiries as part of the teller function.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid driver's license.
Able to be bonded by the Bankís surety company.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Position may require overnight travel to attend a conference, school or training program. Also may require ability to work before or after normal business hours.