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Company: First State Bank & Trust Co
Division: Sikeston Branch
 

FIRST STATE BANK AND TRUST

Job Description

Job Title:               Teller Trainee

Reports To:           Teller Supervisor or Retail Services Supervisor

FLSA Status:         Non-Exempt

SUMMARY

Develop expertise in conducting financial transactions between customers and the bank, handling routine customer inquiries and problems, and maintaining favorable customer/employee relations by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Learns to follow customer service procedures to ensure they are met to the highest standard consistently by providing professional, pleasant greetings, making eye contact, smiling and addressing the customer by name.

Observe, participate in, and comprehend the initial equipment training, explanation of transaction processing, transaction procedures and customer service techniques as illustrated by the Teller Supervisor or designated trainer.

Develop expertise in receiving and processing checking and savings transactions; mortgage, commercial and consumer loan payments.  Note and verify significant information as required by bank policy and procedures.  Follow bank procedures when performing transactions as required (endorsement of checks, verify signature, verify no stop payment, etc.).

Develop ability to answer routine questions regarding bank transactions, services and procedures while maintaining good customer relations at all times.  Exercise discretion, judgment and initiative regarding transaction problems and inquiries.  Demonstrate ability to discuss routine problems pertaining to savings and checking transactions or bank services.  Be able to direct customer to appropriate employees for answers to special or complex problems and inquiries.  Refer difficult problems to Teller Supervisor or Lead Teller.

Develop expertise in preparing and receiving payments, issuing cashierís checks and money orders, redeeming savings bonds; and selling and advising customers on promotional items and services.

Show knowledge of acceptable cash drawer limits as stated in bank policy.  Maintain adequate working funds.  Verify and balance assigned cash drawer daily with an acceptable level of cash variances keeping balance below the maximum level.

Learn to total and balance all checks, deposit/withdrawal slips, cash tickets, and other records of bank transactions according to established procedures; locate and reconcile any transaction errors, including those referred to them because of their complexity or difficulty, with appropriate personnel.

Learn prompt, efficient and courteous service in granting access to safe deposit boxes by providing professional, pleasant greetings, making eye contact, smiling and addressing the customer by name.

Learn to verify access authority against safe deposit contract for each access request, exercising prescribed controls.

Learn to accept and process payments for safe deposit boxes.

Take in and dispense various denominations of coin and currency.

Receive and process incoming mail transactions per bank procedures.

Learn other duties in order to facilitate day-to-day operations of other personnel in the department.

Develop knowledge of bank products and services.  Develop knowledge of regulatory compliance.

Work to develop sales skills to achieve monthly sales goals that you will be assigned after completing the first 90 days of employment.

Learn to conduct effective checking sales presentations that result in an appropriate account recommendation and ask for the customerís business.  Learn to make professional referrals to a Customer Service Representative for the account opening.

Learn to hand out Tell-A-Friend coupons with an enthusiastic explanation with each customer transaction.

Assist with Thank You Gift displays.

Must experience consistently accurate cash balancing.

NON-ESSENTIAL DUTIES & RESPONSIBILITIES include the following.  Other duties may be assigned.

Maintain confidentiality of customer account information at all times.

Perform duties of Teller Trainee at any given location as may be required.

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities in this position.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); six months to one year work experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES

Must have the ability to operate the following equipment:  telephone, 10-key calculator, typewriter, scanner, personal computer and printer, copy machine, shredder, check encoder, coin counter, currency counter, cash advance machine, ATM, ATM/debit card re-pin machine, laminator, and fax machine.

Must have the ability to operate the following software programs:  Jack Henry 20/20, Vertex and Vertex Item Capture, Synergy, 4Sight, Word, Excel, Adobe, Microsoft Office, and various other software programs as required.

KEY CONTACTS--Internal and External

Has daily contact with other Tellers and Customer Service Representatives.

Has moderate contact with Lending and other bank departments regarding customer transactions or bank services.

Has daily contact with bank customers, their personal representatives, accountants, attorneys, etc., regarding transactions and in responding to inquiries as part of the teller function.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver's license.

Able to be bonded by the Bankís surety company.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to walk and reach with hands and arms.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

COMMENTS

Position may require overnight travel to attend a conference, school or training program.  Also may require ability to work before or after normal business hours.

 

 

Hours: 8:00 am to 4:30 pm Monday thru Thursday and 8:00 am thru 5:00 pm Friday
Contact Number: 573-575-4523
Contact Name: Carol Gowan

Contact Department: HUMAN RESOURCES

 

Comments:
Alternation of Saturday work 8:00 am to 12:00 pm for the Sikeston position.
 

Sikeston Branch

Posted On: June 20, 2016 1:14PM
Posting Date: June 20, 2016 1:02PM
Closing Date: July 20, 2016 12:00AM Sikeston

 

 
 
 
 
Company: First State Bank & Trust Co., Inc.
Division: Dexter
 
 

FIRST STATE BANK AND TRUST

Job Description

Job Title:               Customer Service Representative Trainee

Reports To:           Customer Service Supervisor or Retail Services Supervisor

FLSA Status:         Non-Exempt

SUMMARY

Develops the ability to open new accounts and related responsibilities associated with the Customer Service functions of the bank.  Incumbent will develop knowledge of the Customer Service area.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Learn to open and close various types of time and demand deposit accounts, including certificates of deposits, NOW accounts, savings accounts, regular checking accounts, IRAs, Health Savings Accounts,  safe deposit boxes,  wires, etc., ensuring that applicable regulations, disclosures, policies, and procedures are observed, including the transfer of customer accounts from other institutions.

Learn to maintain favorable customer relations and very effectively cross-sell bank services through needs identification thus ensuring the most positive and profitable relationship exists between the bank and its customers.

Develop an understanding of regulatory compliance (BSA, CIP, Account Titling, etc.).

Develop and participate in the office sales call and business development plan.

Learn and maintain a thorough knowledge of products offered.

Learn to conduct effective checking sales presentations that result in an appropriate account recommendation and asking for the customerís business.

Seeks new business by effectively interacting with customers; providing checking account openings, and cross-selling appropriate products; and following up properly to ensure quality service.

Learns to distribute and enthusiastically explain Tell-A-Friend coupons with each customer interaction, including at least five coupons with each new account opening.

Assists in organizing Thank You Gift displays.

Learn to make referrals to other areas of the Bank.

Learn to receive and answer telephone inquires from customers and internal staff regarding customer and bank related accounts.  Assist bank personnel with questions on the status of accounts, bank statements, charges, interest, etc., in an efficient, courteous manner providing positive employee relations.

Learn to process address changes, check orders, name changes, ownership changes and notary services.

Learn to establish Internet Banking and Cash Management to include internet bill pay services.

Learn to assist in solving debit card and ATM potential problems.

Seeks new business by presenting, selling, and cross-selling needed bank products and following up properly to ensure quality service.

Learns to assist with customer checking account problems.

Learns to set up direct deposit/auto debits to customersí accounts.

Recommend the best checking account to customers by using the sales presentation process and asking for the business.

Utilize the CAG incentives to attract new customers (free gifts, Buy Back program).

Cross-sell additional products and services using the checking brochures; cross-sell Panel and the Welcome Kit contents as cross-sell tools.

Enthusiastically teach new customers how the Tell-A-Friend program works.

Wear your CAG ďAsk MeĒ button daily.

Assist with creating Thank You Gift displays.

NON-ESSENTIAL DUTIES & RESPONSIBILITIES include the following.  Other duties may be assigned.

Learns the full teller function to assist the tellers when necessary.

Performs duties of a CSR or Teller at any given location as required.

Develop and maintain educational and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities in this position.

QUALIFICATIONS

To perform this job successfully, an individual must consistently perform each essential duty efficiently and accurately. Must consistently exceed supervisor expectations and show continuous initiative. The Senior CSR will set a positive and professional example for the department, assist in training new CSRís, and consistently seek new business by cross-selling services and participating in other sales calls activities. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION REQUIREMENTS; AND EXPERIENCE REQUIREMENTS; OR EQUIVALENT

High school diploma or general education degree (GED) plus additional sales and bank-related training and one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization and on the telephone.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percents.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES

Must have the ability to operate the following equipment:  personal computer and printer, telephone, copy machine, fax machine, 10-key calculator, typewriter, iPad, shredder, scanner, check encoder, coin counter, currency counter, cash advance machine, ATM, and ATM/debit card re-pin machine.

Must have the ability to learn the following software: Jack Henry 20/20, Streamline, Vertex and Vertex Item Capture, Synergy, 4Sight, Word, Excel, Adobe, Microsoft Office, and various other software programs as required.

KEY CONTACTS--Internal and External

Has frequent contact with tellers regarding customer transactions.

Has frequent contact with other departments regarding customer related questions.

Has constant contact with bank customers, their personal representatives, accountants, attorneys, etc., in responding to inquiries as part of the customer service function.

Has occasional contact with individuals at other financial institutions in assisting customers with matters involving multiple institutions.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driverís license.  Able to be bonded by the bankís surety company.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

COMMENTS

Position may require overnight travel to attend a conference, school or training program.  Also may require ability to work before or after normal business hours.

 

Hours: Monday-Thursday 8:00am to 4:30pm, Friday 8:00am to 5:00pm, Sat. 8:00am to 12:00pm
 
 
Contact Department: HUMAN RESOURCES
Contact Phone: Carol Gowan @ 573-575-4523

 

Posted On: July 15, 2016 10:48AM
Posting Date: July 15, 2016 10:43AM
Closing Date: July 22, 2016 5:00PM
 
Company: First State Bank & Trust Co, Inc
Division: Hayti
Department: Retail Services
 

FIRST STATE BANK AND TRUST

Job Description

Job Title:               Teller Trainee

Reports To:           Teller Supervisor or Retail Services Supervisor

FLSA Status:         Non-Exempt

SUMMARY

Develop expertise in conducting financial transactions between customers and the bank, handling routine customer inquiries and problems, and maintaining favorable customer/employee relations by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Learns to follow customer service procedures to ensure they are met to the highest standard consistently by providing professional, pleasant greetings, making eye contact, smiling and addressing the customer by name.

Observe, participate in, and comprehend the initial equipment training, explanation of transaction processing, transaction procedures and customer service techniques as illustrated by the Teller Supervisor or designated trainer.

Develop expertise in receiving and processing checking and savings transactions; mortgage, commercial and consumer loan payments.  Note and verify significant information as required by bank policy and procedures.  Follow bank procedures when performing transactions as required (endorsement of checks, verify signature, verify no stop payment, etc.).

Develop ability to answer routine questions regarding bank transactions, services and procedures while maintaining good customer relations at all times.  Exercise discretion, judgment and initiative regarding transaction problems and inquiries.  Demonstrate ability to discuss routine problems pertaining to savings and checking transactions or bank services.  Be able to direct customer to appropriate employees for answers to special or complex problems and inquiries.  Refer difficult problems to Teller Supervisor or Lead Teller.

Develop expertise in preparing and receiving payments, issuing cashierís checks and money orders, redeeming savings bonds; and selling and advising customers on promotional items and services.

Show knowledge of acceptable cash drawer limits as stated in bank policy.  Maintain adequate working funds.  Verify and balance assigned cash drawer daily with an acceptable level of cash variances keeping balance below the maximum level.

Learn to total and balance all checks, deposit/withdrawal slips, cash tickets, and other records of bank transactions according to established procedures; locate and reconcile any transaction errors, including those referred to them because of their complexity or difficulty, with appropriate personnel.

Learn prompt, efficient and courteous service in granting access to safe deposit boxes by providing professional, pleasant greetings, making eye contact, smiling and addressing the customer by name.

Learn to verify access authority against safe deposit contract for each access request, exercising prescribed controls.

Learn to accept and process payments for safe deposit boxes.

Take in and dispense various denominations of coin and currency.

Receive and process incoming mail transactions per bank procedures.

Learn other duties in order to facilitate day-to-day operations of other personnel in the department.

Develop knowledge of bank products and services.  Develop knowledge of regulatory compliance.

Work to develop sales skills to achieve monthly sales goals that you will be assigned after completing the first 90 days of employment.

Learn to conduct effective checking sales presentations that result in an appropriate account recommendation and ask for the customerís business.  Learn to make professional referrals to a Customer Service Representative for the account opening.

Learn to hand out Tell-A-Friend coupons with an enthusiastic explanation with each customer transaction.

Assist with Thank You Gift displays.

Must experience consistently accurate cash balancing.

NON-ESSENTIAL DUTIES & RESPONSIBILITIES include the following.  Other duties may be assigned.

Maintain confidentiality of customer account information at all times.

Perform duties of Teller Trainee at any given location as may be required.

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities in this position.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); six months to one year work experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES

Must have the ability to operate the following equipment:  telephone, 10-key calculator, typewriter, scanner, personal computer and printer, copy machine, shredder, check encoder, coin counter, currency counter, cash advance machine, ATM, ATM/debit card re-pin machine, laminator, and fax machine.

Must have the ability to operate the following software programs:  Jack Henry 20/20, Vertex and Vertex Item Capture, Synergy, 4Sight, Word, Excel, Adobe, Microsoft Office, and various other software programs as required.

KEY CONTACTS--Internal and External

Has daily contact with other Tellers and Customer Service Representatives.

Has moderate contact with Lending and other bank departments regarding customer transactions or bank services.

Has daily contact with bank customers, their personal representatives, accountants, attorneys, etc., regarding transactions and in responding to inquiries as part of the teller function.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver's license.

Able to be bonded by the Bankís surety company.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to walk and reach with hands and arms.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

COMMENTS

Position may require overnight travel to attend a conference, school or training program.  Also may require ability to work before or after normal business hours.

 

 

Hours: Variable
 
Contact Name: Carol Gowan
Contact Department: HUMAN RESOURCES
Contact Phone: 573-575-4523

 

Posted On: July 14, 2016 3:32PM
Posting Date: July 14, 2016 3:26PM
Closing Date: July 21, 2016 5:00PM
 
 
 
 

 


 
 
 
 

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First State Bank and Trust Company, Inc.
P.O. Box 18
Caruthersville, MO 63830
(573) 333-1700 | www.fsbtrust.com
An Equal Opportunity Employer