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Lost or Stolen Debit Cards

To report a lost or stolen debit card after bank hours, please call (866) 546-8273. During normal banking hours please call (573) 333-1700.

Online Banking FAQs

Below is a list of commonly asked questions about online banking with First State Bank and Trust Company, Inc. If you do not find the answer you need below, please call us at (573) 333-1700 and we will be happy to help you.

Security

How does First State Bank and Trust Company, Inc. protect my accounts from Internet fraud?

Our services uses the latest Internet security technology, including secure communications (SSL), firewalls, encryption and operating systems that have been designed to provide maximum security. Learn more about First State Bank and Trust Company, Inc.'s Internet security by clicking here.

We strongly recommend that before you sign up for NetTeller, or engage in any online transaction, you make sure you have antivirus protection installed on your computer and it is up-to-date with the latest version & virus definitions. Avast and AVG offer free antivirus software you can download and install on your windows machine. Sophos has free antivirus protection available for Apple’s Mac computers.

NetTeller System Requirements

Do I need extra software or hardware to use NetTeller?

No extra software is necessary. You will need internet access, including a personal email address. You will also need an Internet browser that supports secure communications. NetTeller is viewed best with Microsoft Internet Explorer versions 7 and above, Firefox versions 3 and above, and Safari 5.1.7 and above. We do not recommend Google Chrome or Opera. These are not supported browsers therefore NetTeller may not render correctly or print. You will need Adobe Acrobat Reader versions 8 or greater to view your statements. You can download the latest Adobe Acrobat Reader free of charge at www.adobe.com.

Business Customers – please call us at (573) 333-1700 to inquire about computer requirements for NetTeller Cash Management, our business online banking product.

NetTeller requires the use of Cookies

NetTeller requires the use of cookies. To check if your browser accepts cookies, follow these steps:

For Internet Explorer 7 and above

  • Select Tools from menu bar
  • Select “Internet Options”.
  • Click the “Privacy” tab.
  • Under “Settings”, set the bar to medium or medium-high. You will see a description of each setting regarding cookies.
  • Click Apply, then OK.
  • Close browser then reopen it.

For Firefox

  • Select “Tools” from the menu bar.
  • Select “Options”.
  • Click on the Privacy tab.
  • Check “Accept Cookies From Sites”
  • Click OK.

For Safari (Apple native browser) on Macs

  • Select Safari in the upper left hand menu bar.
  • Click on “Preferences”
  • Click on the “Privacy” tab.
  • Click “Accept Third Party Cookies”
  • Click the red button to exit Preferences.
  • Click the red button in the upper left hand corner of the Preferences box to close.

NetTeller Enrollment

What are the features and benefits of NetTeller, First State Bank and Trust Company, Inc.’s Online Banking Service?

NetTeller is always “open.” Twenty-four hours a day, seven days a week, 365 days a year you can access your account balances and history, transfer funds, make payments*, view and download statements and check images, order checks, research other banking products and services, manage your finances, plus more! So if you’re open to an easier, more convenient way to manage your finances, log on today – or tonight!

*Requires enrollment in iPay

What are the requirements for enrolling in First State Bank and Trust Company, Inc.’s NetTeller service?

NON-BANK CUSTOMERS: You need an existing account at First State Bank and Trust Company, Inc. Bank. If you are not an existing customer, you can sign up for an account by clicking <link to Opening Act Deposit page> here. Certain time restrictions between opening an account and signing up for NetTeller may apply. New account applications will need to be completed at one of our five branches. For a list of branch locations, please click here.

BANK CUSTOMERS: If you are already a customer, you can sign up for NetTeller online by clicking here.

BUSINESS BANK CUSTOMERS: If you already have a business account with us, please call us at (573) 333-1700 or come in to see one of our customer service representatives and sign up for NetTeller Cash Management.

What type of accounts can I access with First State Bank and Trust Company, Inc. Online Banking?
Once you have enrolled, you can access any deposit account and loan account you have with us.
Can I access accounts from both home and work?
Yes, you can access your accounts from any PC with Internet access and an Internet browser that supports secure communications. You should confirm that you are not violating any workplace policies if you access your account from work and that the system is private (not shared).
Can I view my cleared checks and deposit slips online?

Yes, you can view the front and back of all checks cleared on your account, plus deposit slips. To view your check images, follow these easy steps:

  1. Sign in to NetTeller.
  2. From the drop down box next to the account you want, select transactions.
  3. Click the check number link next to the check or deposit you would like to view.
Can I transfer funds between my accounts?
Yes, you can transfer funds from any qualifying First State Bank and Trust Company, Inc. account(s) you are an owner on to any other qualifying account(s) at First State Bank and Trust Company, Inc. (even if you are not an owner, but are listed on the account). For example, you can transfer funds from your First State Bank and Trust Company, Inc. account to your child's account at First State Bank and Trust Company, Inc. If you have a loan with us, you can also perform a transfer from a qualifying account to make your loan payment.
How long after I apply can I start using NetTeller?
If you successfully complete all the steps to enroll in NetTeller online, you can begin using NetTeller right away. If there are any steps that are not complete, or you are unable to use NetTeller right away, please call us at (573) 333-1700 so we can assist you.
Forgot your NetTeller ID?
If you do not remember your NetTeller ID you can call us at (573) 333-1700.
Change your NetTeller ID to an Alias

You can create an easy to remember alias for your NetTeller Id (e.g. Daisy instead of 00000000000). To change your NetTeller ID, follow these steps:

  1. Sign in to NetTeller.
  2. Click the “Options” tab.
  3. Under “Modify Login Information”, enter new a NetTeller ID (must be at least 4 characters or numbers long), then click “Submit”.
Set up your password reset question and answer

In order to reset your NetTeller password online, you need to set up your personal password reset question and answer in your NetTeller account. To this up follow these steps:

  1. Sign into NetTeller
  2. Click the “Options” tab.
  3. Under “Modify Personal Settings” create a password reset question and answer. We strongly recommend you choose a simple but unique question that only you can answer. The answer should be one word. Please do not use any personally identifiable information such as mother’s maiden name or other question. These questions someone else may be able to figure out if they were to get a hold of your NetTeller ID and try to reset your password without your knowledge.
Forgot your password?
If you have already set up your password reset question and answer in NetTeller under “Options”, then click on the password reset link and follow the instructions. If you have not yet set up your password reset question and answer in NetTeller, please call us at (573) 333-1700, and we will be happy to assist you.
How do I change my password?

To change your password, follow these steps:

  1. Sign in to NetTeller.
  2. Click the “Options” tab
  3. Under “Modify Login Information” enter your current password, enter your new password, re-enter your new password, then click “Submit”.
Why does my session expires and I have to sign in again?
To prevent unauthorized use of your accounts and prevent others from viewing your information, First State Bank and Trust Company, Inc. automatically signs off your NetTeller session after a brief period of inactivity.
Sometimes when I try to sign in, the ID and password boxes reset to blank fields, but I do not receive any error messages. What is the problem?
Your browser may not be set up to accept cookies. Please refer to NetTeller requires the use of Cookies under NetTeller System Requirements and follow the steps based on your type of browser.
How do I sign up for First State Bank and Trust Company, Inc. eStatements?

Consumer Accounts: To view your monthly statements online, you must first enroll in NetTeller. To add eStatements to your existing NetTeller account:

  1. Sign in to NetTeller.
  2. Click on the eDocuments tab.
  3. Follow the instructions to enroll. If you are having trouble with the enrollment process please call us at (573) 333-1700.

Cash Management Accounts: Only the administrator of the account can see the eDocuments tab and follow the enrollment instructions. If you are an administrator and want to add users to view the eDocuments tab, you will have to call us at (573) 333-1700 for assistance.

How long after I apply can I receive eStatements?
Your NetTeller ID must be established in our system for at least 24 hours before your request for eStatements can be processed. After that, on the next statement cycle you should receive your statement electronically. If you are unsure if you have eStatements, log into NetTeller, and check to see if you have the eDocuments tab. If you see that tab, then you are enrolled for estatements. If you do not see that tab, then you are not enrolled. If you have enrolled but are not seeing the tab, please call us at (573) 333-1700 so we can assist you.
How long is my account activity available?
The service will accumulate and store up to 90 days of activity. If you sign up for electronic statements, they are available for 18 months.
How do I sign up for iPay Bill Pay?

To pay your bills online, you must first enroll in NetTeller. To add iPay to your existing NetTeller account:

  1. Sign in to Online Banking.
  2. Click Bill Pay tab.
  3. Click Enroll.
  4. Follow all the instructions. If you are having trouble completing the enrollment process, please call us at (573) 333-1700.

First State Bank and Trust Company, Inc. Mobile Banking Products

What do I need to use MOBI mobile banking (www.fsbtrust.mobi):
  • Your cell phone must be to access an internet web browser.
  • Your cell phone’s web browser must be able to handle 256-bit encryption
  • Information such as payees or account numbers may appear truncated on the screen of your phone.
  • *You must be enrolled in iPay in order to use this function.????
  • All transfer and Bill Pay payees must be set up in Electronic Banking/NetTeller prior to making payments or transfers in MOBI.
  • All the terms and conditions applicable to Electronic Banking/NetTeller apply to MOBI.
  • Transactions done using MOBI are considered data transfers so check with your cell phone provider about data transfer charges.
  • When accessing MOBI for the first time, you will be asked one or more of your challenge questions before getting in.
  • Your NetTeller watermark will be visible on MOBI’s enter password screen. If it is not the correction picture STOP. Do not proceed further. Call us immediately at (573) 333-1700 for immediate assistance.
Do you have a mobile banking app for iPhones?
1sbMobile App IconYes, we have a mobile banking app for iPhones with iOS 4 or newer. From your home computer that has iTunes installed, you can download the app from here. Or you can download our app straight from the Apple App Store by searching for “First State Bank and Trust Company, Inc.”. Our app icon looks like this:
Do you have a mobile banking app for Android and Windows phones?
No, at this time we do not have an app for Android, Windows or any other smart phones. Please use https://www.fsbtrust.mobi for our mobile banking friendly version of NetTeller. Please keep in mind that MOBI can only make bill payments to payees already set up in NetTeller. If you need to add a payee, you will need to go to www.fsbtrust.com.
I can’t to log in to the iPhone App using my iPhone.

Confirm that your phone is able to connect to the internet. If you are unable to reach any websites on your mobile browser then most likely your internet is down. Also check to see if you are running iOS 4 or later. Earlier versions of iOS will not work with the iPhone app.

If you receive SESSION ERROR, PLEASE LOG IN AGAIN, or if you enter your user name and password, but then you are redirected to a blank log in screen, your iPhone may not be accepting cookies. Change Settings to “Allow Cookies” and “Enable/Allow Java Scripting”. To do this, click on the “Settings” app, scroll down and click on “Safari”. Under “Privacy”, change “Accept Cookies” to either “From visited” or “Always”.

What to do if you receive one of these messages on your smart phone (fsbtrust.mobi and iPhone app):
MESSAGE LOGIN EMAIL CHANGE Internet Banking Requires Email Verification. Please log in to NetTeller and verify your email.
MESSAGE LOGIN ONLINE AGREEMENT Internet Banking Requires that You Accept the Online Agreement. Please log in to NetTeller and accept the Online Agreement.
MESSAGE LOGIN PASSWORD CHANGE Internet Banking Requires a Password Change. Please log in to NetTeller and change your password.
MESSAGE LOGIN SECURITY CHANGE Internet Banking Requires Security Setup Changes. Please log in to NetTeller and complete the security setup changes.